Is Teleport reliable? Secure? Can I trust it?

Teleport is built for long-running camera projects where reliability, privacy and secure access are essential.

The service runs on Microsoft Azure cloud infrastructure, uses established providers for authentication and billing, encrypts stored content and gives you control over who can access each camera feed.

Teleport has been operating for more than 14 years, and the company behind it has provided software and online services since 2003.

Teleport is hosted on trusted and secure Microsoft Azure infrastructure and is designed for 99.95% service availability.

Azure provides:

Microsoft provides more information about its approach to availability, redundancy and recovery on the Azure Reliability page. Its security, privacy, compliance and transparency practices are documented in the Microsoft Trust Center.

If a server or network component fails, workloads can usually recover automatically. No online service can guarantee that an interruption will never occur, but Teleport is designed to avoid single points of failure and minimize downtime.

Recorded images and videos are encrypted at rest in Microsoft Azure Storage. Microsoft documents how this works in Azure Storage encryption for data at rest.

When you use the Teleport website, embedded player or API, content is delivered to the viewer over an encrypted HTTPS connection.

The connection used to send images or video from a camera to Teleport depends on the camera and its configuration. Encrypted methods should be used when the camera supports them. Some cameras only support legacy protocols such as standard FTP, which do not provide transport encryption by themselves.

Access to stored camera content is strictly controlled. Authorized Teleport personnel may access customer content only when required to operate the service, investigate a technical problem or respond to a support request.

Teleport uses Auth0 for account authentication and credential management. Teleport does not store your account password in its own databases. Auth0 provides specialized password handling, identity-provider integration, password-reset protection and defenses against suspicious login attempts.

Teleport uses both Recurly and Stripe for subscription billing and payment processing. The provider used may depend on the account or payment arrangement.

Teleport does not directly store, process or transmit cardholder data on its systems or premises. Payment-card fields are supplied by the applicable payment provider, and card details are submitted directly to Recurly or Stripe.

Teleport is PCI DSS compliant as a merchant within the scope applicable to its payment integrations. Cardholder-data functions are outsourced to validated third-party payment providers. Both Recurly and Stripe maintain PCI DSS Level 1 compliance.

Recurly and Stripe receive only the information required to process billing and payments. They do not have access to your recorded images or videos.

Learn more about Recurly’s PCI and security practices and Stripe’s PCI compliance.

Teleport uses the following third-party providers for the services described in this article:

Each provider receives only the information required to perform its specific function. Auth0, Recurly and Stripe do not receive access to customer images or videos as part of their services.

A Teleport camera feed does not have to be public. You decide how each feed can be accessed.

Depending on your configuration, a feed can be:

Public viewers connect to Teleport instead of directly to your camera. This reduces direct camera exposure and prevents every viewer from creating a separate connection to the camera.

You should still protect the camera itself with a strong password, current firmware and appropriate firewall or VPN configuration.

You retain ownership of the images, videos and other content stored in your Teleport account.

Teleport does not sell your camera content or share it for unrelated purposes. Content is made available to others only when you choose to share or publish it, or when disclosure is legally required.

You can request deletion of your account and associated data at any time. Teleport’s current policy is to complete account-deletion requests within 72 hours, including recorded images, videos and stored personal information.

Read the complete Teleport Privacy Policy for more information.

Teleport follows GDPR-oriented privacy and data-handling practices. Microsoft also provides extensive documentation about how Azure and other Microsoft online services support customers with their GDPR obligations:

Teleport’s practices include:

Customers remain responsible for using cameras in accordance with the privacy, surveillance and employment laws that apply to their location and project.

Teleport has been operating for more than 14 years. The company behind the platform, Candy Labs Media, has been in business since 2003 and is based in Vancouver, Canada.

Teleport is actively maintained and continues to receive camera integrations, security updates, reliability improvements and new product features.

Learn more on the About Teleport page.

We recommend that every customer:

We are happy to discuss how Teleport can be securely deployed for your organization or project.

Review the Teleport Privacy Policy, read about Microsoft Azure security and trust, or contact Teleport.